Last updated: 01.11.2026

Nova Fuel Services Sdn Bhd (“Nova Fuel”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal data when you visit https://novafuelservices.com/, contact us or enquire about our products and services.

We process personal data in accordance with Malaysia’s Personal Data Protection Act 2010, as amended, and applicable data protection requirements.

1. Personal Data We Collect

Depending on your interaction with us, we may collect:

  • Contact details: your name, email address, telephone number and business address.

  • Business information: your company name, job title and information relevant to your enquiry.

  • Enquiry and correspondence details: messages, quotation requests, service requirements and documents you provide.

  • Transaction information: billing details, purchase orders and records relating to products or services you obtain from us.

  • Technical information: your IP address, browser type, device information, pages visited and access times, where recorded by our website or hosting systems.

Please avoid submitting sensitive personal data or identification documents unless we specifically request them for a necessary purpose.

2. How We Collect Personal Data

We collect personal data directly from you when you:

  • Submit an enquiry through our website.

  • Contact us by email, telephone or another communication channel.

  • Request a quotation, product information or service assistance.

  • Enter into a business relationship with us.

We may also receive business contact details from your employer, an authorised representative or a business partner in connection with an enquiry or service arrangement.

Some technical information may be collected automatically when you use our website.

If you provide another person’s personal data, please ensure you are authorised to do so and that the person has been informed of this Privacy Policy.

3. How We Use Personal Data

We use personal data where necessary to:

  • Respond to enquiries and provide requested information.

  • Prepare quotations and discuss product or service requirements.

  • Process orders and manage service delivery.

  • Maintain customer, supplier and business contact records.

  • Communicate about ongoing enquiries, orders or services.

  • Administer, maintain and secure our website and systems.

  • Meet legal, regulatory, accounting and contractual obligations.

  • Establish, exercise or defend legal claims.

If we send promotional communications, we will obtain consent where required. You may ask us to stop sending these communications at any time.

4. Whether Providing Personal Data Is Required

Providing personal data is generally voluntary. However, information identified as required on a form, or requested as necessary to fulfil your enquiry or contract, is needed for that purpose.

If you choose not to provide it, we may be unable to respond, prepare an accurate quotation, process an order or provide the requested service.

Optional information may be withheld without affecting your ability to browse our website.

5. Disclosure of Personal Data

We may disclose relevant personal data to:

  • Authorised employees who need it to carry out their duties.

  • Website hosting, IT support, email and other service providers supporting our operations.

  • Suppliers, contractors, logistics providers or business partners where necessary to fulfil your request or deliver an agreed product or service.

  • Professional advisers, including accountants, auditors and legal advisers.

  • Government bodies, regulators, courts or law enforcement agencies where disclosure is required or permitted by law.

We limit disclosure to information relevant to the purpose and require appropriate confidentiality and security safeguards from service providers handling personal data on our behalf.

We do not sell or rent your personal data.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to support essential functions, maintain security and remember preferences.

[Before publishing, identify any analytics, advertising, embedded maps, videos or anti-spam tools used, including their providers and purposes. Remove this instruction after completing the section.]

You can manage or delete cookies through your browser settings. Disabling certain cookies may affect website functionality. Where applicable, you may also manage optional technologies through the website’s consent settings.

7. Transfers Outside Malaysia

Some service providers may store or process personal data outside Malaysia.

Where an overseas transfer is necessary, we will take steps to ensure that the transfer meets applicable Malaysian data protection requirements, including appropriate safeguards and consent where required.

8. Data Security

We take reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration and destruction.

Access is restricted to authorised persons who need the information for their work. However, no internet transmission or storage system can be guaranteed to be completely secure.

Where a personal data breach occurs, we will take appropriate action and provide notifications where required by applicable law.

9. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy, including applicable legal, accounting, contractual and dispute resolution requirements.

When personal data is no longer required, we will securely delete, destroy or anonymise it, as appropriate.

10. Your Rights and Choices

Subject to applicable law and any relevant exceptions, you may:

  • Request access to your personal data.

  • Request correction of inaccurate, incomplete or outdated personal data.

  • Withdraw consent to processing that relies on your consent.

  • Ask us to stop processing your personal data for direct marketing.

  • Request data portability where the statutory requirements apply.

  • Raise a concern or complaint about how we handle your personal data.

Please contact us using the details below. We may need to verify your identity before responding. Any applicable fee or lawful restriction will be explained to you.

Withdrawing consent does not affect processing already carried out lawfully. Depending on the information concerned, withdrawal may affect our ability to continue providing a requested service.

You may also raise a complaint with Malaysia’s Personal Data Protection Commissioner.

11. Third-Party Websites and Services

Our website may contain links to third-party websites or allow you to communicate through third-party platforms.

Those organisations handle personal data under their own privacy policies. Please review their policies before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our operations, website or applicable requirements.

The latest version will be published on this page with an updated date. Where required, we will provide additional notice or obtain consent before using personal data for a new purpose.

13. Contact Us

For questions, complaints or requests concerning your personal data, please contact us.